FAQ's

FAQ

 

Shipping 

Free shipping on all UK orders, 3-5 days from ordering 

Europe shipping £9.99, 5-14 days from ordering (however due to brexit we cannot guarantee these delivery times)

Rest of the world £14.99, 5-14 days from ordering

You should receive a shipping confirmation email once your order has been shipped 

An orders delivered outside the UK may incurr a customs charge, these will be at your own expense.

Returns and refunds 

For items you wish to return or exchange please send an email to cloverandbear1@gmail.com with details of your item along with the reason for return.  Items must be returned in original unworn condition with tags within 14 days of receiving your item.   

Any items that have been worn or washed will not be refunded or exchanged. 

Items returned to us are at you own expense and we recommend using a recorded service. 

Refunds will be applied to your original payment method. 

Sale items are not available for refund. 

The product I would like is out of stock 

Please contact us via email at cloverandbear1@gmail.com and let us know which product you are looking for, we will do everything we can to get the product to you as soon as we can and we can advise when it will be back in stock, or suggest an alternative